Dear Customer Service, On September 25 my twelve year aged son, Aaron Silvers was booked on American Airlines flight 1358 flight at three:10PM from Chicago O’hare in route to L. a. LAX airport. He was escorted by a pal in the loved ones, Lori Cooper, into the airport and through security into the gate. For just a fee of $one hundred fifty which i previously paid out, your airline confident me that my son would be Safe and sound and looked after very well. The flight was introduced delayed once they arrived towards the gate. Our family Buddy, Lori named into her office to tell them that she was running late. The 2 of these got some lunch and waited. The flight was due to depart at four:15PM, so it wasn’t so inconvenient. They satisfied again within the gate to board as well as attendant explained to them which the flight was delayed An additional half an hour because of depart at four:45PM.
I've included an report that outlines your company as staying the worst airline while in the sector which is not some thing for being happy with. Dependant on my expertise I will say that i'm under no circumstances planning to fly with the company once again, and neither will anybody I know. I have by now publically announced my frustrations with your airline on the many social networking websites.
I Hope issues don’t get cancelled on the last second. Myson is a storm watcher, and is particularly concerned as I am. My mom is acquiring surgical procedure following 7 days and expects me there Secure and seem. Please keep that in mind. I'm going to do my share of praying and hope this could exercise.
I can't understand why I cannot have the opportunity to pick out a seat on flight #1848 from DFW to Bos affirmation LGGSNS
all to often, management is contacted when points go wrong…this isn't a type of letters…..i am calling american airlines customer service thanks to a great flight attendant named MARITA LORDI (FA #9
Upon arrival in Panama with flight AA959 one of the 2 luggages, a Roncato luggage, ( photographs connected ) worth €189 arrived damaged. I promptly went to the appropriate Place of work inside the airport, where by the one remark was that they handed me a « checking Post Damage discover », which I enclose herewith. I put in the following day searching for a new baggage and seeking to get in touch with all your workplaces via the phone figures indicated around the reported doc without, on the other hand, acquiring any reply – the cellphone is rarely answered and the road goes blank soon after numerous minutes of waiting, no matter which variety I dial. I So progress my travel and upon my arrival in Miami airport for my return journey (flight AA2198 on March 24) I again seek to Get hold of your Business office in the airport, but the sole advice they could give me was to difficulty a complaint by way of your web site, which I'm now carrying out. Aside from the above mentioned, I do have An additional – and probably extra significant – complaint. At time useful source of my reservation I compensated an additional $88 ($forty four Each individual) for excess comfort seats. To my surprise, the seats turned out to be the normal – no excess – seats.
Ps I also mailed these details a criticism to AA by using their wed internet site and tried to solve this issue And that i under no circumstances acquired a response. Just A further fictitious match provided you by American
I'd a very hard encounter today wanting to book an easy vacation for my spouse and i from phx to sfo. To begin with your web site claimed their have been no flights. I improved browsers and bought near the end of your booking but however entered my spouse’s edge amount Mistaken and the positioning wouldn't let me change it. After i went back to begin another time it experienced the identical Erroneous variety and wouldn't let me proceed. I then went to a third browser bought all of the technique to the top plus the price for economy mentor came up $4258.
I've had terrible experiences with american airlines. i can’t even rate their buyer service because it is much below a 1 star. customer relations Reps are impolite, limited, and unfriendly.
We boarded the airplane and there have been 2 pleasant gentlemen attendants. They served one spherical of beverages very swiftly and never arrived again about and requested if we would have liked anything else to consume.
Flight out of Ft Lauderdale at 5pm connecting to Charlotte NC at 6:30pm. The initial flight remaining forty five minutes late making us skip our connecting flight to Harrisburg, Pa. Advised the following flight would be at midnight so we hold out till then (I am with my disabled 84 12 months aged mom) At midnight we are explained to the flight was cancelled, there were no lodges offered and the next flight was twelve the next day.
My Mother had a worst expertise with AA flight.my Mom is eighty one yrs.outdated Girl who does not talk English.We requested wheelchair support as a consequence of her arthritis in addition to a language dilemma.We experienced reconfirmed out ask for before her departure and a couple of days before all collectively four occasions.At DFW airport she required to change plane.She received from the plane and was instructed to anticipate a wheelchair assistance.Following ready long time no one arrived to help her.On account of not acquiring a wheelchair guidance promptly she missed her connecting plane to N.J.Someway she deal with to acquire a plane but not till future morning.Agent was supporting her to create an arrangement for her to stay right away at the Airport.
contacting a real person at AA consumer service is close to difficult. The Site checklist a telephone number, that's for cargo Which only references a Web page that's find no aid in the slightest degree.
Nevertheless seeking to come across an individual that can help me with my difficulty. Have sent a message within the AA web-site having a response that built no feeling. Have identified as and been instructed to mail the information. I made an effort to response on the concept that made no perception And that i been given an e-mail back stating which the e-mail handle I responded to will not be is use.